1. Items returned within 30 days of receiving your original order will be eligible for a refund if it has an evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
2. Items must be returned in original, factory condition (unaltered, unworn, undamaged, and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.
4. Care and styling product, accessories, liquids, and special-order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
5. After the return request has been authorized, the products can be shipped back to the address we gave you. Please kindly send an email about your order number and returned package number.
Shipping & Delivery
Our goal is to provide safer and faster shipping options wherever you live.
The time frame for order delivery is divided into two parts: processing time and shipping time.
Our shipping and processing times:
Standard shipping times :
Processing time: 0-2 days. Fulfilled: Mon-Sat.
We process on Sundays or holidays. Processing time is NOT included in the shipping time. Please plan accordingly.
Shipping Method: DHL/USPS/FedEx/Dpex/TNT.
USA and Canada: 2-5 days
Oceania: 3-5 days
Europe: 3-5 days
Latin America: 3-5 days
Africa: 4-7 days
Orders can sometimes take 6-24 hours to process after placing the order before shipping out.
1. The length of the wig is not measured by the length of the strand of hair, but measured by the length from the head spin to the longest hair at the Bottom
2. Curly hair doesn't need to straighten the hair measure.