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FAQ

Can the hair be colored /dyed?
When you wash the hair, better to brush it first. Use warm water and hair shampoo to wash twice. Then put the hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. A hair conditioner is very necessary every time when you wash your hair! We suggest you use a high-quality hair conditioner. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water , and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don’t suggest you use hair oil every day. Because hair oil may make your hair strands dry and hard! If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!
What is the quality of our hair?
Seyna Hair offer two types of hair, Brazilian, Peruvian, Malaysian Virgin Hair and Indian Remy Hair. They are natural 100% human hair and they’re collected directly from healthy donors in virgin condition. After collecting the hair our hair technicians will rinse the hair and handpick out short, damage and grey strands for women are in need of best and superior quality.Brazilian hair is Thickness, Natural Shine, Luxurious, Durability. Our Brazilian hair is one of the best textures for African American women. Brazilian hair is a bit thicker and coarser than Indian hair, just flat out fabulous. Malaysian Hair is one of the highest quality hair available on the market. It has not been colored, dyed, bleached, or chemically processed in anyway. So this hair can be washed, blow dried, bleached, colored, and curled & styled with heated tools when you receive it. Our Indian Remy Hair is chemically processed to compact the hair cuticles to ensure the hair is completely tangle-free and has a natural soft and silky appearance. You can wash it, curled it and style it. However, we do not recommend that you do any bleaching and coloring. This hair is already processed and any further processing will damage the hair quality. NOTE: No matter how good our hair quality is, please DON’T style it or dye it too frequently, the heat or chemical will make the hair easily get dry and tangled.
What color does the hair come in?
Virgin hair only comes in natural colors of the donors, which are usually natural black to darkest brown. You can leave your comment at the time of purchase what color you would prefer, and we will TRY to match that the best we can. We do not guarantee color matching.
What is the difference between 360 wig and full lace wig?
Both 360 wig and the full lace wig are the whole wig. 360 wig is used pre plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but not include the middle head. When you put upward the hair, you can see a little track, which doesn't effect usage. When we install the hair, we will put down the hair then we can't see the tracks. It can be put in bun and ponytail, that's why it is called breathable and pre plucked. Full lace wig is full lace all around the head. It can't see the tracks, but also can be put in a bun and ponytail. No matter you choose the best full lace wigs or the best 360 lace wigs, they both have some common advantages that will make your purchase more valuable.
What is a Full Lace Wig?
Our Full lace wigs are manufactured with a cap, and a thin lace is sewn on top of the cap. Individual hairs are then sewn into the thin lace. Full lace wigs will have lace all around the unit and require the lace to be cut all around the unit. You will be cutting a hairline around your entire head. By doing so, once done you can wear your hair any way you like, ponytails, up-dos, etc. Think about it. With the wig, you have just cut yourself a new hairline around your entire head. Once the unit is applied, you will have on a full hair wig - but the front, back, and sides of the hair wig will not be like a regular wig. The wig will appear that all of the hair is growing directly from your head.
Can your wig use glueless? Can I make ponytail or bun?
You can try to use it with glue or without glue but use glue will be natural looking. Some sisters don't use glue their hair is secured with a custom strap and comb in the back and got 2 be glued spray, it doesn't move at all, very secure, and you can choose got 2b glue gel (black bottle). About the ponytail or bun, yes, you can make it, no problem.
What is the difference between the undetectable full lace wig and the full lace wig?
The undetectable full lace wig is a full lace wig with the special Top Swiss Lace (transparent). The full lace wig is Swiss Lace, which comes in medium brown. It is already bleached based on the guarantee of the hair not shedding. For the undetectable full lace wig, it is Top Swiss Lace, which comes in light brown. It's a high-quality silk base below the undetectable lace wig, then don't need to wear a stocking cap or put foundation before installing, that's more convenient and natural. Most sisters prefer it, that's why we make it look like that. We can't provide the bleaching service because of the silk base. If you still want to bleach the lace by yourself or your hairstylist or you don't like the silk base, you can cut it off slightly.
Can I go swimming with a wig?
Yes, you can go for a swim with the wig. When swimming, we suggest wearing a swimming cap. Because the seawater or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
Is your wig/hair getting tangled or shedding?
It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. Brazilian virgin hair Comb the hair from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, we don't suggest combing it. If you must, please comb it with hands or wide teeth brush gently. A tight teeth brush will ruin the hair's original shape and make it fizzy and feels like a tangle! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots.
How many bundles do I need for a sew-in?
It depends on the size of your head, the type of hair you want to rock, the length you’re going for, and where you’d like to be on the scale of natural to full-on diva. We recommend a minimum of 3 bundles for a full head sew-in. But the final decision will depend on four things: the size of your head, the texture of hair you want to rock, the length, and the look you’re trying to achieve. If you’re still unsure, feel free to contact us via chat, email, or social media.
How long will be shipped after I place an order?
Our goal is to provide safer and faster shipping options wherever you live. The period for order delivery is divided into two parts: processing time and shipping time. What are your shipping and processing times? Standard shipping times: Processing time: 0-2 days. Fulfilled: Mon-Sat. We process on Sundays or holidays. Processing time is NOT included in the shipping time. Please plan accordingly. Shipping Method : DHL/USPS/FedEx/Dpex/TNT. USA and Canada: 2-5 days Oceania: 3-5 days Europe: 3-5 days Latin America: 3-5 days Africa: 4-7 days Processing times Orders can sometimes take 6-24 hours to process after placing the order before shipping out.
When I pay via PayPal, do I have to have a PayPal account? Can I use credit cards?
PayPal account is not necessary.You can choose the "Pay with Credit Card".
Why was my item/order cancelled?
Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us
When will I receive my refund?
The refund caused by order cancellation, refund agreement, or Mediation will be processed instantly from Seyna Hair account. However, it may take 7-10 business days for it to display on your credit card statement.
How Long will it take to receive my order?
Normally the package can be delivered with 3-5days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address. Once your order has shipped, you will receive a tracking number by email, enabling you to track your order. If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.
What if I forget my password?
We can quickly email you a link to reset your password. Click here to go to the log-in page and then click "Reset Password".
I can't track my order using the tracking number provided. What can I do?
If you can't track your order using the tracking number provided: Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.
Which payment methods can I use?
We accept the payment methods like PayPal and Credit Card. It is not necessary to have a PayPal account to order, you can pay with a Credit/Debit Card directly. If you have any payment problems, please contact us at info@seynahair.com
Why is my card declined?
Sometimes when your card is expired, insufficient balance or poor credit (have a record of Chargeback or others) will lead to the card declined when paying. So, we suggest customers don't take a dispute for no reason, your personal credit record will be affected, and your next shopping will be declined. When you are declined, you can call your bank for the problem. Or you can try another card. If still any problems, please send an email to us at info@seynahair.com
If I pay on your website, is my information safe?
We are sure the legit website, which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential. If you have any problems about this, just feel free to contact us.
Can you send me an invoice?
Yes, we can send your invoice if you need it, just feel free to contact us via email or Facebook online.
How do I use my coupon code?
The purchasing process on our website is: Add to Cart > Checkout > Confirm > Payment. When you Checkout or Confirm, you can apply the coupon code.
What are Reward Points?
Reward Points are our way of rewarding our loyal customers for buying your wigs, tools, and accessories from our website seynahair.com. The points are awarded automatically when we have received payment for your order and are available to use 7 days after we have dispatched your item. Points are added to your account for all orders you make, meaning that returning customers can quickly build up many points – the more you spend, the more you save.
How Do I Get Reward Points?
Account Registration: If you create a customer account & complete your profile on our website seynahair.com you can get 100 points automatically. Each $1 spent on your order will earn 5 points. Review a Product: If you leave positive comments on our site, you can get 50 points once they have been approved. The same comments only count as one. Share Photos: If you post your beautiful pictures on your Instagram and we will add 100-300 points for you. If you send us your beautiful pictures via email, we will add 100-200 points for you once they have been approved. The same pictures only count as one. Please note that clear half-body photos with natural hairline can get more points. Share Videos: If you post a good video of wearing our wigs on YouTube for your complete order, we will add 200-500 points for you once it has been approved. Points depend on the quality of your video. Birthday: You can get 250 points automatically on your birthday. Please complete your birthday on your Account Profile. We will also run special promotions on certain dates or for selected products that will help to get your points to balance up – make sure you keep an eye out on newsletters, Facebook, and Instagram for more information on these events.
How Much Are Reward Points Worth?
200 points are equal to $2, 500 points = $10, 1000 points = $25 You can spend as many points as you have available. Whether just 1 point or 1,000 points, you can spend what you have.
How Do I Spend My Points?
Points can be spent at checkout and used like cash. When checking out a total value of points will show you what you will earn on your purchase and then what you have available to spend. Points can't be spent on the same order that you earned them. Points CAN NOT be used with coupon code.
Can I use two coupon codes in one order?
No, one order only can use one coupon code.
My payment is over $149.But I cannot see a free 3D mink lashes on the order Details?
If your payment is over 149$(after discount). We will ship you free 3D mink lashes with your order. It is a gift, so it would not show in the cart and order details.
Why my cart is over $149. But I did not receive a free 3D mink lashes.
We send the free 3D mink lashes when your order is over $149(after discount). That means your final payment needs to be over $149.


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